(updated Thursday 8th April 2021)

ACSA Ostomates’ Feedback Survey

The Directors of Ostomy NSW encourage all members to participate in a National survey to provide valuable feedback. Please click here for more information, or click on the link https://www.surveymonkey.com/r/ACSA2021 to begin the survey. You are encouraged to select Ostomy NSW at Q.11 to provide direct and confidential feedback to ONL.

Join us in E-communications

To prepare for the future and better adapt to COVID-19 changes, we kindly ask that you provide your most
up-to-date email address and mobile number upon completing your next order with us.

Alternatively, send your updated details by email to orders@ostomynsw.org.au.
We ask that you please check we have your correct email address and mobile number. You will find this on your packing slip underneath where your address is listed.

Online Ordering
Our online ordering system now accepts payment via credit or debit card
Minimum payment of $39 please (to keep costs down) and Mastercard and Visa only.
Please read the important information about your Medicare number below.

How to contact ONL ?

Phone: (02) 9542 1300. Our main line is now fully functional. Please call this number for all your enquiries.
Email address: orders@ostomynsw.org.au This is the best way to order.
Website: see PBS logo below, this will be sent to our "orders" email account - please complete all required fields.
Postal address: PO Box 3068, Kirrawee NSW 2232, lower priority due to the time it takes.
Fax: (02) 95421400 - we recommend using email as the best way to order.
Email is the preferred communication, as we can share the work amongst our team. 

Delivery timeframes

Please allow 8 to 10 working days for delivery on orders. (This includes delays due to COVID-19).
We can often achieve better during the middle of the month.


Pick-up not yet available

Your safety remains our top priority. Please note that due to the COVID-19 pandemic and its associated restrictions, pick-up orders are not yet available. This is to ensure the safety of the ONL community and to protect our most vulnerable members, staff and volunteers. Postage and handling fee of $13 will be charged. Payments can be made by Debit Card, Credit Card, Direct Debit, Cheque or Money Order.

Department of Health - released Expression of Interest
The Department of Health released the results of their Stoma Appliance Scheme Consultation Outcomes. In order to address these results,
a Request for Expression of Interest (REOI) has been released by the department and more details can be found at:

Ostomy NSW has joined with ACSA in submiting an Expression Of Interest. There will be no impact to member services and this will not affect your present process of ordering and receiving your appliances and products.

Support Groups:

Due to the limited number of people who can meet as a group, many support group meetings have been cancelled for the next few weeks. Please contact the respective leader to check if your meeting is still going ahead.

Stephen Lardner, General Manager (Published Thursday 8th April 2021)


Medicare Number required with your online order

It is now compulsory to provide your current 11 digit Medicare number, to enable ONL to claim on your behalf.
The 11 digits are the 10 digit sequence on the top of your card; the 11th digit is alongside your name.

Example: 1234 56789 1
1 - My Name
Becomes 12345678911 (no spaces or dashes).

Thank you for your assistance - Ostomy NSW team.


Order Online Now

The Stoma Appliance Scheme assists Australian residents who have undergone stomal surgery and is a national program of the Pharmaceutical Benefits Scheme. <more>


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